Sharing this with utmost sadness at the temporary suspension of operations ...but also with tremendous hope (denoted in the hands around the logo) - that Jet Airways will be back and much stronger than before.
These two documents here, that I’ve treasured for the last two decades, in so many ways defines who I am, as it encompassed my youth...my second but longest work assignment. Just as one’s school, college, domicile and family defines a person...
And as a writer, it’s so important that I reveal this to the world...as it forms the basis of my views and attitude to life.
I received the laminated Jet Airways corporate mission statement in November 1995, just when I joined. There were several airlines at the time like East West, Modiluft, Air Sahara, Damania had just shut...And none of these were low cost like the ones today...that thankfully came up just before I left the aviation industry. In my view, they are instrumental for a lot of the troubles and financial issues faced by full service carriers today - in an attempt to survive in the acutely price sensitive Indian market- where even the low price of your books decide your success...but then you see, I believe in quality that I will never compromise on - irrespective of price sensitivity...so help me god!
Our Jet Airways mission then, was to ensure that other than Indian Airlines, only Jet Airways would fly the Indian skies. This attitude was instilled in us the day we joined and reinforced everyday, through on the job and classroom trainings, till it happened rather soon...the same applied for international flights license as well coming first. People would like to attribute a lot of this success merely to great contacts of senior management, but I can vouch for the seriousness with which service quality was looked upon pan India as I was in the first batch of quality auditors, to reach this level of repute it enjoyed. ——
Sharing the sentiments of current staff...and a beautifully written email of a frequent flyer from London... Please visit my website from my bio...to read the rest of this writeup.
#positivity #hope #qualitymatters #selfassurance #jetairways #indianaviation #airlines #attitude - 3 hours ago